SupportCandy Usergroup Addon for WordPress

Enhance Your Support System with SupportCandy Usergroup

SupportCandy Usergroup is an addon designed to extend the powerful features of the SupportCandy premium ticketing system. It allows you to better organize users into groups, streamline support workflows, and deliver targeted customer service on your WordPress website.

Key Benefits and Use Cases

• Organize Users Efficiently: Group users based on criteria such as departments, account types, or client status to tailor your support process precisely.
• Improve Ticket Management: Assign tickets or permissions by user group, ensuring faster response times and clear accountability within your support team.
• Enhanced Permissions Control: Control access to tickets and support areas based on group roles, making your support system more secure and structured.
• Seamless Integration: Compatible with popular page builders and regularly updated to ensure smooth performance with other WordPress plugins.
• Security Improvements: Updates fix vulnerabilities and maintain a safe environment for handling customer data.

Technical Information

SupportCandy Usergroup is intended as an extension to the SupportCandy Premium plugin. The latest version 3.2.0, updated on November 24, 2025, addresses user-reported bugs and ensures compatibility with third-party tools. Remember to unzip installation files if necessary and upload the correct plugin ZIP file via the WordPress dashboard for seamless setup.

Installation Tips

To install, simply upload the SupportCandy Usergroup ZIP through Plugins > Add New, then activate it. Familiarity with SupportCandy Premium is required as this addon builds upon that framework. Always remove older versions before upgrading to avoid conflicts.

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