SupportCandy Reports – Advanced Reporting Addon for SupportCandy

Enhance Your Support System with SupportCandy Reports

SupportCandy Reports is a powerful addon designed to extend the analytics capabilities of the SupportCandy helpdesk plugin. It offers in-depth insights into your support activities, helping you track performance, agent productivity, ticket trends, and customer satisfaction all in one place.

Why Choose SupportCandy Reports?

By integrating SupportCandy Reports into your WordPress helpdesk, you can easily generate detailed reports that empower your team to improve response times and customer service quality. It’s ideal for businesses looking to optimize their support workflow and keep tabs on key metrics without the hassle of manual tracking.

Key Benefits and Use Cases

• Provides comprehensive ticket-related data including statuses, priorities, and categories
• Offers agent-wise performance metrics to identify top performers and areas for improvement
• Supports customizable date ranges for flexible reporting periods
• Integrates smoothly with popular page builder plugins for easy dashboard embedding
• Helps detect potential bottlenecks and optimize resource allocation
• Includes security enhancements to safeguard report data

Technical Details and Compatibility

SupportCandy Reports is fully compatible with the latest WordPress and SupportCandy Premium plugin versions. It supports unlimited site installations, making it perfect for agencies managing multiple client websites. The plugin ensures seamless integration with third-party add-ons and emphasizes security with regular updates addressing vulnerabilities.

Installation and Setup Notes

Once installed via the WordPress Dashboard, SupportCandy Reports applies default settings for immediate use, with options to customize according to your specific reporting needs. Make sure to keep the plugin updated to benefit from the latest features and security patches.

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